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Over the last few decades technology has led the way in business with automation processes and technology allowing companies to streamline their operations. However, although this can benefit the company, their customers sometimes get frustrated with automated phone calls and answering services, and sometimes get incredibly frustrated by not being able to speak to a human. It is essential for businesses to embrace new technology and ways of doing things, but it is also vital to keep their customers in mind and only make changes that will also benefit them.…
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